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  1. #1
    Paid Participant Original Poster RockingJ's Avatar
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    Default Communication with seller - how to handle?

    Hi Blab - looking for a bit of advice.

    I inquired about an item on MH$P (10/29) received a reply that stated the item was available and received the seller's PP address (10/31). I wrote back and asked how much for shipping and provided my zip code (11/01). I received an answer to the shipping question and sent funds via PP this past Saturday (11/02).

    I have received no communication since then. I emailed the seller yesterday to say I'd sent the PP funds, asked for a tracking number and/or when the item would be shipped. I don't expect to receive an update on weekends (I know nothing is going to ship on Sunday anyway), and I don't expect immediate replies to everything. But the lack of update since sending funds is a little frustrating.

    I feel like I should know better, have asked more questions, etc. If the seller was going to have delays shipping, I would have hoped they would mention that on front end, but it's also on me - I should have asked when will it ship. I tend to give people the benefit of the doubt, and expect that most people are responsible. I don't buy much online unless through known vendors, but overall I've had great experiences. Maybe the item will just show up in my mailbox this week. I'm inclined to wait until Saturday (give it a week), and then request a refund through PP if I hear nothing/don't receive it. It's not a super pricey item, but I'm annoyed (again, part of that is on me for not asking more questions). I don't know if I'm jumping the gun, or if I should just give it a little more time. There seems to be a wide range of what's reasonable these days.

    Thoughts?
    Beth Barroilhet

  2. #2

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    I would wait until Saturday. If you still haven't received any emails, shipping info, or the horse itself by that point, I would email the seller again and politely tell them that if they do not provide proof of shipment within three days (or whatever timeframe seems reasonable to you), you will be filing a claim with PayPal.

    Good luck!

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    My best friend. Miss Susan's Avatar
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    Quote Originally Posted by PineRidgeStables View Post
    I would wait until Saturday. If you still haven't received any emails, shipping info, or the horse itself by that point, I would email the seller again and politely tell them that if they do not provide proof of shipment within three days (or whatever timeframe seems reasonable to you), you will be filing a claim with PayPal.

    Good luck!
    I think this is great advise

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    Quote Originally Posted by Miss Susan View Post
    I think this is great advise
    Yes me too. Once someone pays you for something you have an obligation to communicate with them. I know life gets in the way but it takes less time to email someone and say "got the payment, shipping it on this day" then it takes to list an item for sale. If someone's paid for something they have a right to know what's going on with the item they purchased.

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    Schere: 1973 - 2009 Eviejean's Avatar
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    Quote Originally Posted by VWK'sanEasyGoer View Post
    Yes me too. Once someone pays you for something you have an obligation to communicate with them. I know life gets in the way but it takes less time to email someone and say "got the payment, shipping it on this day" then it takes to list an item for sale. If someone's paid for something they have a right to know what's going on with the item they purchased.
    Absolutely

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    Paid Participant Original Poster RockingJ's Avatar
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    Thanks, everyone! I did end up hearing from the seller last night, asking me to confirm my shipping address (which is in PP, so...) and saying it will go right out. We'll see!

  7. #7
    Paid Participant Original Poster RockingJ's Avatar
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    So I asked for a shipping update earlier this week, and then this morning, said if I don't have a tracking # and am able to confirm shipping on Friday, I'm opening a PP dispute. I'd prefer if it just works out, but I'm not optimistic at this point.

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    I wouldn't be optimistic either. This sounds very typical of sellers who take people's money and then don't ship - excuses or promises of shipping coupled with poor/nonexistant communication. I think you've been very fair and tolerant. This kind of unfortunate scenario is why there is Buyer Protection on PayPal.

    I hope you consider posting lights about this seller. If by some good chance you do get your model even cautionary yellows. I know I would be upset having gone through this if it was me

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    My best friend. Miss Susan's Avatar
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    Quote Originally Posted by VWK'sanEasyGoer View Post
    I wouldn't be optimistic either. This sounds very typical of sellers who take people's money and then don't ship - excuses or promises of shipping coupled with poor/nonexistant communication. I think you've been very fair and tolerant. This kind of unfortunate scenario is why there is Buyer Protection on PayPal.

    I hope you consider posting lights about this seller. If by some good chance you do get your model even cautionary yellows. I know I would be upset having gone through this if it was me

  10. #10
    Paid Participant Original Poster RockingJ's Avatar
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    How many days is reasonable to allow the seller to respond before involving PP? I opened the dispute on Friday, and haven't heard from the seller. What drives me crazy is they apparently have time to continue to update their MH$P ads! I will definitely be posting lights/the rest of the details when this is all resolved.

  11. #11

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    Quote Originally Posted by RockingJ View Post
    How many days is reasonable to allow the seller to respond before involving PP? I opened the dispute on Friday, and haven't heard from the seller. What drives me crazy is they apparently have time to continue to update their MH$P ads! I will definitely be posting lights/the rest of the details when this is all resolved.
    With the info in this situation specifically I wouldn't be giving them any days grace for anything anymore. I would want it closed and done and have my money back as soon as possible. If they're able to update ads then they would have been able to send you some kind of communication. Sorry this happened to you.

    In another sort of case I think if I paid someone and then didn't hear from them I'd give them 1 - 2 weeks before opening a dispute. Sometimes something happens with people and they're indisposed suddenly but then in that case they would understand a buyer wanting their money back when there's a lack of communication suddenly.

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    You've given them plenty of time and plenty of chances. Get your money back.

  14. #14
    under the oaks Mary's Avatar
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    Giving someone a longer deadline is considerate, and gives them time to work things into their regular schedule and to explore their options.

    But these days, a longer deadline can also mean that many people will first procrastinate, and then are distracted, and even forget. During that time more life incidentals pop up, and many people lose focus.

    That seems to be the way things work these days.

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